Turns — Help & Support

Quick help

Restore purchases

Already purchased a tour? Restore it from inside the app: tap your avatar → Restore Purchases. This uses your Apple ID to recover any tours you've bought.

Tour unavailable?

Some tours may be temporarily unavailable due to maintenance or content updates. Try again later, or contact support if the issue persists for more than a day.

Download not working?

Make sure you're on Wi-Fi and stay on the tour screen until the download finishes. If it still fails, try closing and reopening the app, then download again.

💡 Once downloaded, tours work completely offline — even in Big Sur's dead zones. No signal needed.

Before you go

Mount your phone

Use a dashboard or vent mount where you can glance at the screen safely. The app keeps the screen on during a tour so you don't have to wake it.

Turn up the volume

Set car audio volume comfortably high before starting. Narration plays through your car's speakers via Bluetooth or AUX, and it's easier to lower than to raise mid-stop.

Use CarPlay if you have it

Turns supports CarPlay for hands-free listening. Plug in or pair, and the tour will surface in your car's display with playback controls — keep your eyes on the road.

📱 Tip: Set "Do Not Disturb While Driving" to Manual or Automatic in iPhone Settings → Focus. Notifications won't interrupt narration.

How Turns works

Before your drive

Browse tours, purchase one you like, and download it over Wi-Fi. Everything — audio, images, tour data — downloads in one go so it works offline.

During your drive

Start the tour and drive. Narration plays automatically as you reach each stop — no buttons to press. Your music (Spotify, Apple Music, podcasts) keeps playing between stops. We just lower it briefly during narration.

Start anywhere

No fixed starting point. Drive the route forwards, backwards, or pick up at any stop. The app figures out where you are and plays the right story.

🎵 Tip: Start your music before launching the tour. Turns will duck it during narration and bring it back automatically.

Contact support

Need help with something not covered above? Email us with a short description. If you can, tap "Copy Support Snapshot" in the app first and paste it into the email — it helps us diagnose faster.

support@atlasandtales.com

New tour announcements

Want to know when we launch new tours? We'll send you an occasional email — no spam, just new routes worth driving.

Already subscribed? Unsubscribe anytime via the link in any Turns email.

We only send updates about new tours and important product changes. Usually a few times a year.